Here are some frequent questions that may help you.
No. Neither you, your team or your customers need to install anything. DropVault is delivered as a web app and works seamlessly on any device.
DropVault is about conversations. Share a message, with or without documents with a team or individual and then reply, comment, add action items, reminders and much more, as a team.
We think when you share a document, you will want to comment, discuss it and ask questions about it. That's why we support multiple conversations in a channel
Yes. You can add any number of documents to a Dropvault channel to keep them secure and protected. They do not need to be shared or sent to anyone else.
We use AES256 bit encryption everywhere - Every message, note, document.
Just add a message or reply or document. We will automatically encrypt and secure as we save your data
No sharing or remembering encryption keys. It's that simple.
Yes you can. Just copy in the key during the channel setup and that's it. Everything added to the channel will be encrypted with this key.
Your keys are stored in an external (and secured) key manager (KMS). You can continue to use ours or select your own KMS. We currently support Azure, Google and AWS (Sept 2019)
Guests are external users such as customers or contractors. You can add unlimited guests at no charge
Yes your contacts can upload any document to a channel they have access to
Yes your contacts can reply to any message, add notes or comments and documents.
Yes all users of Dropvault have access to all our security features at no additional charge
You can create unlimited channels and share with your team, a guest or many contacts
Yes. Just select the contact and create a private channel - Everything you or your team add to the channel is automatically visible to the contact
All private conversations with this contact will be in this channel
You can create Highly secure and Uber-secure channel. Each has the same features but different security levels
We encrypt everything but we keep a backup copy of your key off-site. You can use a password or 2FA to access these channels.
All messages and documents are encrypted but we do not store a backup of your encryption key. If you lose your key we can not retrieve any messages or documents
Yes just create a conversation and everyone that has access will be notified and can reply and comment
All channels come with a helpdesk/task manager, calendar and reminders built in. Assign any conversation to a team member or guest for action
Just create a channel and then invite as many team members or guests. All will have access to every message and document in the channel.
Each user/contact has a unique password for every channel. Just enter the password and we will decrypt everything automatically.
We will have support for FIDO keys in the last quarter of 2019.
DropVault can be used in the public cloud (Azure), on-premise (your own servers) or in a private cloud of your choosing.
Yes you can request a digital signature from multiple users on receipt of a message or document
This is currently set at 1GB per file (of any type)
Yes. If a contact or team is already on Dropvault we will find them and add the channel to their dashboard./p>
Yes. Your clients or contacts can access all their messages and documents in our portal