Frequently Asked Questions

FAQ's - Need to know more about DropVault

Here are some frequent questions that may help you.

Do I need to download and install anything?

No. Neither you, your team or your customers need to install anything. DropVault is delivered as a web app and works seamlessly on any device.

How is DropVault different from a file share?

DropVault is about conversations. Share a message, with or without documents with a team or individual and then reply, comment, add action items, reminders and much more, as a team.

Why is DropVault focused on conversations

We think when you share a document, you will want to comment, discuss it and ask questions about it. That's why we support multiple conversations in a channel

Can it be used as a secure vault

Yes. You can add any number of documents to a Dropvault channel to keep them secure and protected. They do not need to be shared or sent to anyone else.

What encryption is used

We use AES256 bit encryption everywhere - Every message, note, document.

No shortcuts

How does a user encrypt something?

Just add a message or reply or document. We will automatically encrypt and secure as we save your data

No sharing or remembering encryption keys. It's that simple.

Can I use our own encryption keys?

Yes you can. Just copy in the key during the channel setup and that's it. Everything added to the channel will be encrypted with this key.

Do you support enterprise key managers (KMS)?

Your keys are stored in an external (and secured) key manager (KMS). You can continue to use ours or select your own KMS. We currently support Azure, Google and AWS (Sept 2019)

What are Guests/Contacts

Guests are external users such as customers or contractors. You can add unlimited guests at no charge

Can contacts upload documents

Yes your contacts can upload any document to a channel they have access to

Can contacts reply to messages

Yes your contacts can reply to any message, add notes or comments and documents.

Can contacts use 2FA

Yes all users of Dropvault have access to all our security features at no additional charge

How many channels can I create

You can create unlimited channels and share with your team, a guest or many contacts

Can I send to a single guest/contact

Yes. Just select the contact and create a private channel - Everything you or your team add to the channel is automatically visible to the contact

All private conversations with this contact will be in this channel

What are the different channels

You can create Highly secure and Uber-secure channel. Each has the same features but different security levels

What is a highly secure channel

We encrypt everything but we keep a backup copy of your key off-site. You can use a password or 2FA to access these channels.

What is an Uber-secure channel?

All messages and documents are encrypted but we do not store a backup of your encryption key. If you lose your key we can not retrieve any messages or documents

Can DropVault be used for just messaging?

Yes just create a conversation and everyone that has access will be notified and can reply and comment

Is there a task manager

All channels come with a helpdesk/task manager, calendar and reminders built in. Assign any conversation to a team member or guest for action

Can I share with multiple users

Just create a channel and then invite as many team members or guests. All will have access to every message and document in the channel.

How does a user or contact access a channel

Each user/contact has a unique password for every channel. Just enter the password and we will decrypt everything automatically.

Is there support for Yubikey/Titan/Fido keys

We will have support for FIDO keys in the last quarter of 2019.

Is DropVault Cloud only?

DropVault can be used in the public cloud (Azure), on-premise (your own servers) or in a private cloud of your choosing.

Is there support for Digital Signatures?

Yes you can request a digital signature from multiple users on receipt of a message or document

What's the largest file I can share ?

This is currently set at 1GB per file (of any type)

Can I share with other companies already on Dropvault?

Yes. If a contact or team is already on Dropvault we will find them and add the channel to their dashboard./p>

Is there a client/customer portal?

Yes. Your clients or contacts can access all their messages and documents in our portal