Here are some frequent questions that may help you.
Every message or document you share with anyone is automatically encrypted and secured. We never have to ask you or your team.
A message, a document, videos, photos and any combination of these. What's more, the person or team you share with can reply or share back to you and your team.
No. Neither you, your team or your customers need to install anything. DropVault is delivered as a web app and works seamlessly on any device.
DropVault is about conversations. Share a message, with or without documents with a team or individual and then reply, comment, add action items, reminders and much more, as a team.
We think when you share a document, you will want to comment, discuss it and ask questions about it. That's why we support conversations as well as documents.
Yes just create a conversation and everyone that has access will be notified and can reply and comment, and share documents back to you.
Yes. You can add any number of documents to a Dropvault channel to keep them secure and protected. They do not need to be shared or sent to anyone else.
Just add a message, reply or share a document. We will automatically encrypt and secure as we save your data
No sharing or remembering encryption keys. It's that simple.
Just create a channel and then invite as many team members or contacts. All will have access to every message and document in the channel.
Yes. If a contact or team is already on Dropvault we will find them and add the channel to their dashboard. You can also allow this contact to invite their team to the channel
Contacts are external users such as your customers or suppliers, or contacts on other businesses on Dropvault. You can add unlimited contacts at no charge
Yes. Just select the contact from the contact manager and click on send. A message will be sent to the contact with a link to the message.
Yes your contacts can upload any document to a channel they have access to
Yes your contacts can reply to anything shared and add notes or comments or share documents and messages back to you.
Yes. Your clients or contacts can access all their messages and documents in our portal
Yes all users of Dropvault have access to all our security features at no additional charge
Yes you can request a digital signature from multiple users on receipt of a message or document
Each user/contact has a unique password for every channel. Just enter the password and we will decrypt everything automatically.
You can create unlimited channels and share with your team, a guest or many contacts
You can create Highly secure and Uber-secure channel. Each has the same features but different security levels
We encrypt everything but we keep a backup copy of your key off-site. You can use a password or 2FA to access these channels.
All messages and documents are encrypted but we do not store a backup of your encryption key. If you lose your key we can not retrieve any messages or documents
Yes you can. Just copy in the key during the channel setup and that's it. Everything added to the channel will be encrypted with this key.
Your keys are stored in an external (and secured) key manager (KMS). You can continue to use ours or select your own KMS. We currently support Azure, Google and AWS (Sept 2019)
No. Once you set up your channel we store your key in your key vault - You are never asked for or need to share this key again. Each team member or contact gets a unique password to the channel which gives them access.
All channels come with an optional helpdesk/task manager, calendar and reminders built in. Assign any conversation to a team member or guest for action
We will have support for FIDO keys in the last quarter of 2019.
No. DropVault can be used in the public cloud (Azure), on-premise (your own servers) or in a private cloud of your choosing.
We use AES256 bit encryption everywhere - Every message, note, document.
This is currently set at 1GB per file (of any type)